Any business that charges a public holiday surcharge is not as good as it could be. Such a business has either failed to budget properly, given that a proper business budget will attempt to take into account all costs over the forthcoming year (including extra staffing costs on public holidays), and then apply these costs evenly across expected sales. Alternatively, the business has failed to take advantage of the opportunity to separate itself from the pack by promoting itself as a business that does NOT add any surcharge on public holidays. It wouldn’t take much in the way of additional sales to cover the extra staffing costs on a public holiday.
By budgeting and planning in advance, restaurants will not only avoid leaving a sour taste in the mouths of their customers, they will reap the benefit of greater cost control and increased sales.